Services · Our Process
Our process.
Six steps from quote to delivery. The same process applies whether you are ordering a single vial or running a multi-month program on reserved lot inventory.
- 01
Quote
You request a quote on a specific product or program through your verified B2B account or by contacting sourcing.
- 02
Lot match
Sourcing matches the request to available lot inventory or to an upcoming production cycle. Per-lot characterization data is reviewed against your protocol need.
- 03
Order acceptance
Order accepted on receipt of B2B verification, per-order RUO acknowledgment, and credit-terms confirmation.
- 04
Lot release
Per-lot QC review confirms specifications meet product spec; donor eligibility documentation reviewed; cold-chain history confirmed.
- 05
Cold-chain shipping
Validated cold-chain shipping with temperature logging on every shipment of temperature-sensitive product. Same-day or scheduled delivery as requested.
- 06
Delivery + documentation
Customer receives the shipment plus per-lot Certificate of Analysis, donor eligibility reference, cold-chain temperature log, and recommended thaw and recovery procedure.