Services · Packaging & Shipping
Packaging & shipping.
The temperature history of a research-supply preparation between dispatch and receipt is part of its quality record. Every temperature-sensitive shipment goes with logging, validated packaging, and a documented exception protocol.
Shipping modes
- Dry ice (–78 °C) for short-haul cryopreserved shipments
- Vapor-phase liquid nitrogen (–150 °C) for long-haul or international shipments and sensitive lots
- Ambient or refrigerated (2–8 °C) for non-cryopreserved sera, lysates, and ancillary reagents
Cold-chain validation
- Temperature loggers on every temperature-sensitive shipment
- Logger downloaded on receipt and stored on the lot record
- Exception-handling protocol if the temperature log shows an excursion outside acceptance limits
- Customer notification within twenty-four hours of confirmed excursion
International shipments
- Customs documentation prepared by ExoBioCorp
- Recipient-side import documentation collected at order acceptance
- Embargoed-jurisdiction screening at order placement
Receipt-side handling
Customers are responsible for inspecting shipments on arrival, noting any visible damage or temperature-logger exception, and reporting within forty-eight hours per the standard terms of sale.
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